Payments and refunds policy
Every cedi for a job moves through Handy Expert, so both sides are protected.
How payment flows
Customers pay Handy Expert. We hold the amount while the job is in progress and pay the provider after the work is completed and confirmed.
Access plans
Monthly access can be cancelled at any time and stays active until the period ends. Pay-per-unlock is a one-off charge for a single provider and is not reversible once the contact is revealed.
Listing fees
Artisan activation fees cover the listing period. If we decline a profile during review, the fee is refunded in full.
Disputes
Report a problem within 48 hours of the job. We review both sides and may refund the customer, release part of the amount, or pay the provider in full.
Contact
Payment questions: info@handyexpertgh.com or 0579448844.